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No customer service, high bills based on estimates and no call back when they promise they will. View All Shell Energy Tariffs here . I was going to leave shell for my energy and broadband, but customer service goes a long way, in my world. As they have kept to their promise to supply gas and electricity at affordable prices. Great service and so fast! Hi Madalina, thank you for providing your feedback. Reply. I'm very disappointed with the service. Jay gets 5 stars - Shell get 4.Spoke to Chris just now , really really helpful , excellent product knowledge , Professional and polite , thanks ChrisApp on phone is excellent you can keep up to date with your usage with just a quick look very happyWhilst retaining possession of a property that we previously rented out, I called to give meter readings and explain we would be selling the property. Taking time to go through the unbiased reviews of Shell Energy Broadband here might help you arrive at satisfactory answers. Reply. This man restored my faith in Shell Energy, So I will be staying with Shell energy and broadband.I have been on many energy sites and shell energy has been the best so far I needed to check some information about reserving my new tariff. He was very helpful, chatted away whilst waiting for testing on line. Write a review Write a review Reviews 42,061 Write a review.

I am raising complaint with ombudsman once I've placed a complaint with this useless company. Shell Energy Retail is our home energy offer for households in Britain.

Look forward to you keeping up the good work. We have had several calls now, as we are constantly receiving the wrong readings on the bills and we are trying to resolve the matter as the house has now been sold, every call took approx an hour and after being assured it would be resolved we get a bill then for the wrong amount it's like groundhog Day and I've never experienced such an inept service from an energy providerI emailed a query with regard to a request for meter readings & only minutes after sending the email I received a call from Balbir who dealt with my query quickly & efficiently.i find the agents of shell broadband extremely helpful each time i have had to contact the company bur my only complaint is the fact they use a 0330 number to contact them and i was charged £3 just to tell them they had got my bill wrong so for them to keep me hanging on the phone for 20 minutes and still not getting answered is a real money earner using these numbers should be illegalI contacted shell 3 weeks ago reporting that since transferring to shell from British gas the smart meter has broken. Farris was really helpful many thanks. Cons: Customer service is poor, according to those who use it. I have tried to ring them and emailed but no one has returned my calls. A comprehensive guide to Shell Energy, one of the UK's largest independent gas and electricity suppliers. Shell Energy Reviews 42,061 • Average . UK Call handlers - makes a massive difference, He did his job very well. Read 3 more reviews about Shell Energy Only the latest review will count in the company's TrustScore Madalina Grosu 1 review. They said they would ring back but never did.

Check Google reviews where the reality of this scam is laid bareNew customer, switched from BT. Useful. I am raising complaint with ombudsman once I've placed a complaint with this useless company. But is it also the best gas and electricity firm for you?

I needed to check some information about reserving my new tariff. Reviews from SHELL ENERGY employees about SHELL ENERGY culture, salaries, benefits, work-life balance, management, job security, and more. Write a review.

Customers get 3% discount on fuel at Shell service stations; this is valid on up to 60 litres of fuel per household per month.It has an app where customers can input their own meter readings, so there shouldn't be any estimated bills.Some 87% of customers said the accuracy of its bills was either ‘good’ or ‘excellent’, compared with an average of 83% across firms (but 63% for the lowest-scoring supplier overall).Plus Shell Go+ rewards programme gives customers 'personalised offers' and 'other surprises and rewards'.Shell Energy also sells broadband and smart home technology.Shell Utility came 29th out of 35 energy companies rated by 7,355 members of the public in the annual Which?
Shell Energy electricity sources Shell Energy in the news They said they would ring back but never did. energy supplier satisfaction survey - the biggest of its kind.Shell Energy is one of the largest energy providers outside of the original six. shellenergy.co.uk. Share. Visit this website shellener gy.co.uk. I needed to check some information about reserving my new tariff. Filter by: Filter by: John Campbell 1 review. Will be switching asap. Switching to Shell Energy was the best decision I made. Jay gets 5 stars - Shell get 4.Spoke to Chris just now , really really helpful , excellent product knowledge , Professional and polite , thanks ChrisApp on phone is excellent you can keep up to date with your usage with just a quick look very happyWhilst retaining possession of a property that we previously rented out, I called to give meter readings and explain we would be selling the property. Look forward to you keeping up the good work. Royal Dutch Shell will begin supplying renewable electricity to more than 700,000 homes in the UK this week as it powers up plans to take become the world’s biggest electricity company.